We value your privacy and the trust you place in the Durban International Film Festival.

1. Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

2. The Information We Collect

This notice applies to all information collected or submitted on Durban International Film Festival’s website. This information may include, but is not limited to: - Name - Email address - Date of birth - Gender - IP Address - Browser and device Information - Viewer metrics

  1. The Way We Use Information We use the information you provide about yourself when joining the Durban International Film Festival to complete your Profile. We do not share this information with outside parties except to the extent required by law or necessary to the running of this site. Your email, name and any other relevant personal information are not shown publicly. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with the Festival’s funders. For example, we may tell a funder that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

  2. Our Commitment to Data Security To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

5. Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

6. How You Can Access and Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by visiting your Account Settings page. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

7. The Video Privacy Protection Act of 1988

The Durban International Film Festival adheres to The Video Privacy Protection Act of 1988.

  1. How to Cancel Your Account** Contact Us if you wish to have our account permanently deleted.

  2. How to Contact Us Should you have other questions or concerns about these privacy policies, send us an email. Contact information can be found on Durban International Film Festival’s About Us page.

10. Use of Third Party Services

Google Analytics services are governed by the Google Analytics Terms of Service which can be found at: https://marketingplatform.google.com/about/analytics/terms/us/.

10.2 Intercom

We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilise Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyses your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercoms use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and- policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at [https://www.intercom.com/terms-and-policies#terms (https://www.intercom.com/terms-and-policies#terms).

10.3 Mandrill

We use Mandrill to send transactional emails, such as a welcome email, purchase receipt, or forgot password email. We provide a limited amount of your information, such as your email address, to The Rocket Science Group LLC, who operate Mailchimp and Mandrill. We utilise Mandrill to collect data for analytics purposes when you view the email. For more information on the privacy practices of Mandrill, please visit https://mailchimp.com/legal/privacy/. Mandrill’s services are governed by Mailchimp's terms of use which can be found at https://mailchimp.com/legal/terms/.

10.4 Amazon Web Services

We use Amazon Web Services (AWS) who provide us with cloud storage solution. AWS has demonstrated compliance with a range of internationally recognised standards for content, data and infrastructure security, such as information security management system- ISO-27001, System and Organization Controls Report- SOC1/2, and The Payment Card Industry Data Security Standard; in addition, AWS has demonstrated alignment with the MPAA Content Security Best Practices and the AWS infrastructure is compliant with all applicable MPAA controls. For more information on AWS’ privacy policy please see: https://aws.amazon.com/privacy/

10.5 Credit Card Information

The entire Durban International Film Festival programme is available online free. We will not request any information pertaining to financial information such as credit card numbers or related banking details.